All shipping within Australia is posted via Aus Post.
We will send you a tracking number with your confirmation email once your order has been shipped.
Please ensure that all your details are correct and that you have entered the correct shipping address. It is the customer’s responsibility to provide the correct shipping/delivery address for an order. If the wrong delivery address is provided, Valancia cannot offer reimbursement for this package.
Please note that once your order has left us and a tracking number has been lodged we are no longer held accountable for your parcel.
International Orders we offer both standard and express shipping. Prices and delivery estimates are calculated at checkout.
International Custom Fees
Please note that all custom fees, taxes and any other possible cost associated with your international purchase are your responsibility (customer). These possible costs are not included in the cost of your item/s or shipping fee. We suggest clarifying these with your local customs office prior to purchase.
If you are not completely happy with any full priced purchase, we will happily issue a credit voucher if the item is returned within 30 business days of receipt. We do not offer refunds for change of mind purchases.
Please note that all SALE purchases are final. There is no exchange or return on SALE items.
If you wish to return an item/s, please contact us at
and quote your order number and reason for return. Once we have replied please post to the address advised within 30 business days. A Credit Voucher will ONLY be issued if the item/s are still in their original condition and all tags are still attached. All returned items are inspected on receipt and if not in their original condition will be returned to sender.
Unfortunately, we can not accept responsibility for items that are lost or damaged in transit. We strongly recommend that you return your item/s with tracking and that you keep a copy for your records. Please note that return shipping is at your expense and Valancia Store does not issue credit for shipping costs.
Your credit note will be sent to you via email within 5 days of receipt.
- Store credits are valid for 12 months from date of issue.
- Your store credit is for the item value only and does not cover shipping costs
- Your store credit cannot be used in conjunction with any other discounts
Please follow the above process for exchange. Subject to availability, we will endeavour to set aside your item for exchange. However, this can not always be guaranteed. Please note that the shipping fee will be at your expense.
As per the ACCC guidelines, in the unlikely event you have received a faulty item, we will either repair, replace or refund depending on the severity of the fault. Faulty return postage costs will be covered by Valancia Store.